Name: Multi-Branch, Minus the Mayhem: How Cheffins Saves 100s of Hours with Alto
Uploaded: 2025-08-28T09:56:11.919Z
Duration: 40 min 12 s
Description: Multi-Branch, Minus the Mayhem: How Cheffins Saves 100s of Hours with Alto

Transcript for "Multi-Branch, Minus the Mayhem: How Cheffins Saves 100s of Hours with Alto": Hi, everyone, and welcome you for our latest Alto Master Class webinar. I'm Mark from Alto, and I'll be your, your host for this session. So today, we've got a a really exciting session. It's a one to one conversation with one of our fantastic Alto customers. They have us to put that in. It's Cheffins, and it's Sarah from Cheffins. Now if you're not familiar, with Cheffins, it's a it's a very well established property business that's been serving residential, commercial, and rural markets as well for years. And they are one of the most recognizable names in the game. So today, we're gonna go be going behind the scenes, with Sarah from Cheffins to learn a little bit more about how the business operates, how they're adapting to some very important changes in the market, rental reforms, spoiler, and how they're using Alto to, support their teams and also streamline their day to day work. We've also set aside some time at the end of this, this session for a bit of an audience q and a, so do feel free to drop your questions into the chat anytime throughout the session. We'll look to get to those, and as many of those as we can in the time that we've got. Now before we do dive in, there's a couple of things that I just wanna make you aware of. Just after this session, so a couple of hours after, we'll be sharing a follow-up email, with an on demand link to the webinar so you can just watch this again at your own convenience or also share it with your colleagues, and we do encourage you to do so. And finally, you can also check out our resources tab. That should be on the right of your screen. That's where you can find a host of assets, and that includes the link to the check ins customer story, if you want to kind of read that at your own leisure and all the good things Alta's, done for the business. You can also find some links to the Alta website, and I'll book a demo page if you'd like to schedule a call with the team to just talk through how our platform works and how it can help you. That's enough from me. So I'm gonna just jump straight in now to kick things off and say hello to Sarah. Hello, Sarah. Hi, Mark. Hi, everyone. Thank you for inviting us along, Mark. I don't quite remember asking you to say all of those lovely things about us, but, anyway, thank you anyway. So, yeah, a bit about check ins. So as Mark has already stolen some of my thunder, one of our biggest things is where, we started two hundred years ago, so we're celebrating our 200 year anniversary this year. That's taking up quite a lot of our time. We're doing lots of events, etcetera, including myself, frame myself out of an airplane as a tandem skydive on the August 23. Okay. Jeff, as I say, starting in 1825, you'll see from the posters behind me, we started obviously selling, livestock. So we started with a rural background, and today, yes, we still have that rural side, big machinery sale ground, but we have obviously our sales and lettings offices. We have five of those, in East Anglia, and we've been running those for many, many years. And I'm a partner of the firm and have been at Cheffins for just over nine years. Been in the industry, unfortunately, for thirty five years. So seen a lot of changes. I'm sure you'll have, and I will be we'll be digging into those a little bit. And then, I guess, like, obviously, that's a long tenure for for the the business in in general, and it's really impressive. But, like, what what's the last, I'd say, twelve to eighteen months look like for the for check ins? And and also for yourself, it's been very we want like, we were talking earlier before we hit record, like, but it it's been very transformational the last, you know, the last couple of the last couple of years. And what kind of noticeable shifts and milestones have have you seen? I think that with everybody in this industry has faced challenges, sales and lettings. You know, we we are used to the roller coaster, you know, lettings is heavily legislated. Sales very much, you know, rely on, you know, bank of interest, rate rises, mortgage rates, you know, stamp duty. We've all got used to those of us who've been in the industry long enough. We've got used to dealing with those being thrown at us. The last two years has been very hard work. You know, the government seem to be working both governments seem to be working against us in the industry and seem to be float throwing curve balls at us in every direction. So not only at the moment have we got, obviously, yes, a lot of legislation did come through the biggest change that the letting's ever seen in thirty years. It's the uncertainty around all of this. So a lot of us in the industry are robust. We've been through it. We've done lots of things, but we need the help to get through it. You can be hit so many times and belts back up, but I think the last two years have been the toughest I've known for thirty five years. There just seems to be no real positivity coming out of government about the the actual industry that we're working in. Our landlords are being beaten down. We're, you know, we're expected to find housing for people, but we're losing housing. Social sector seems to have been getting away with quite a lot, and now they're starting to focus on them. And and, obviously, you know, Grenfell was a massive thing for the sales department. You know, there's a lot of properties that that affected, and people are stuck in homes. So there's been a lot of negativity and not a lot of good news stories coming out of of, you know, the papers, etcetera, in the last two years. And and not to double down on on the negativity so much, but, like, what what has been the biggest challenge or what current or is it is it renter's reforms, or is there something else that in or is it just a a series of things? Is it a smallish board of issues? It's a series of things, and I think I'm head of residential, so I cover sales and lettings, but my background is more in lettings. So I would personally say for me and my team, that lettings, the unknown a lot of people have lettings departments, for a reason. That is a steady income. You know, sales has always been very up and down, can be mark market driven. Rentals has always been that kind of safe haven for many companies that they can guarantee that that rental's gonna come in for the next three, six, twelve months. We went through a lot of changes. You know, we've gone through from assured short hold tenants see sorry, assured tenancy to a short shorthold tenancy agreement. 2019, the tenant fee ban. We've ridden all of those challenges. This one is literally ripping up the rule book and starting from scratch. Again, we can take those challenges on, and we're already prepped as much as we possibly can be. But it's the lack of information and time scales coming out of government that are really holding us back. Yeah. That is where my biggest fear comes in is that the longer something takes, the more unnerved people get, the more it becomes a bigger picture and the story starts evolving. We lose staff. We lose people, you know, landlords. We lose people that want to invest in the marketplace. It's that kind of problem. So I would say that's been our biggest challenge, monitoring what's going on, managing expectations, managing budgets, you know. We we all run companies, you know. We have to manage budgets. That is the unknown, what's coming and having the meat on the bones. We're all acting, I'm sure. Everybody watching this webinar is doing everything they possibly can to protect their companies, protect their staff, be ready for whatever that we get thrown at us. But it's not having deadlines, times, and how quickly we're gonna have to act on things. What what would help, from from that side of things? Would it would it be more transparency and communication from from the government in terms of particularly what let let's, you know, rental reforms as as a as a major factor? Would would that would that help? I think joined up thinking helps. You know, it's and, I'm not here as a political person, but at the end of the day, joined up thinking. At the end of the day, we're talking about people saying there's not enough housing. They're saying that, you know, we've got, a shortage of housing. We need to build more houses. We need to, you know, find more properties to rent. But they're both of those sectors are wanting to do that. They want to house people. That's why we're here. But it just feels like we're not being given the support to do that. You know, scaring people, taxing people higher as they own more properties, you know, more than one property or have a rental home in a in a seaside location. All of these things are being driven at those industries. So people will leave those industries, and, unfortunately, we end up with less housing. Yeah. A 100%. And, you know, like you say, Cheffins has been around for for hundreds of years. It's for ups and downs and and lots and lots and lots of, changes over that time. Yeah. How has the business, I guess, in the last couple of years changed its way of thinking or ways of working, or even sort of technology started to respond to these challenges? Well, we've been around two hundred years as we said. So, you know, computers weren't out, Internet wasn't out. You know, a lot of things weren't around. We used to write handwritten notes, apparently. We've got archives showing us this. Things evolve. And the one thing that I'm proud to say when I work at Cheffins and the staff, are proud to say as well is that we do evolve. We change as things happen. So we are I personally believe we're lucky. We're a partnership. So the people that sit around the top pay table are people that are involved in this business. They understand the needs. They understand the demands, and we can react and we can change quickly. So as I say, using the $20.19 tenant fee and ban as an example, a lot of agents put their fees up. I think we did not want to do. We've got a lot of good landlords. We've got a lot of good people, you know, that we've had for many, many years. So we looked for the way around that by adding a bolt on that people could take or didn't have to take. So we always look at things, but because we're a partnership, we can react to things in a lot quicker than some larger companies can. But we've also got and we're very spoiled that we have got so many divisions that, as we all know, if you only own the sales and lettings business, sales normally is either very high and very good, lettings might be slightly lower, and it can move up and down. We're even more spoiled on the fact that we do have a fantastic machinery sale ground, which is obviously, you know, a bolt on for us. We have our rural department. We have our commercial department. You know, we we have a lot of departments. We're a bigger company, but we think like a smaller company. So I personally believe in why I came to work here for this company, having worked in the industry for for so many years, is because they are diverse, they can react to change, and they want to look after the next generation, which is technically what our whole two hundred years is around. Technology is evolving. AI is coming in very fast. All of that we're having to embrace. We're having to look at it. Is it right for our company? What parts are? What parts aren't? You know, legislation means every time you bring in something new, we need an AI policy. We need an IT policy. You have to protect yourself, but you have to embrace what is coming forward. So technology, AI are the are the things now that are taking up a lot of our partnership time because we want to embrace that and we want to move forward. A 100%. And and what you said there about technology is quite interesting. Like, you said you you're you're a big company that thinks like a small company. You have to write you have to have the right technology in place right to to facilitate that. But Yep. We've got multiple branches and and you as a as a sort of partner in the business, I guess and I'm I'm sort of I'm I'm making assumptions there, so you're exactly right if I'm if I'm wrong. But but from your from your perspective, you need complete visibility over every single branch and every team that missed performance, right, as well as the bottom line and stuff. So is that what led you originally to to Alto? Or or what what kind of stood out initially that made you think we need a new CLM to take our take our business forward? Okay. So honest and truthful. So we obviously were, a Dupix user, and, unfortunately, a CFP user. And, obviously, some of that was coming to an end. So Zebra, etcetera, all things were coming to their natural ends. Alto was launched. We kind of had to choose a new CRM. So I did a lot of investigating. I've only joined the company for a year, and, I had to start looking at brand new CRM. So you can imagine staff wise, new boss comes in, that's enough to give them a headache, and then she starts change throwing out the the news, you know, the old system is bringing in the new. Yeah. It was not easy. But for that reason, we decided that in some plain English, better the devil, you know. So we had a very good relationship with the managers and the support team from Dupix, and, obviously, that then married over to Alto. And we were lucky enough as we were, I believe, Alto's first multi branch agency to go over to it. We did have a lot of teething problems, but we also, from that, had the ability to raise some concerns that we had. Some things that didn't seem to fit for us or work for us. Now when we don't have bottomless pockets. We can't go to a company and say, this is the CRM we want. We want to do it this way. We don't have that kind of, you know, money in the in the pot to do that. Yeah. We need to work with a company that would listen to us, would help us, would train us, and would fit with what we needed it to do. So we chose Alto. It was working, and the training worked, the staff got used to it. No company ever goes on to a new CRM and says the next day, wow. This is amazing. This works brilliantly. We all hate we all hate change. We took lettings over first. Sales decided not to go over because they felt that Dupix still gave them what they wanted. Hand on heart, they were a lot busier at the time as well, which meant that they just hadn't got the capacity to stop and take stock. So we delayed taking sales over. Sales finally came over three years ago. So, actually, it was two and a half years ago. And, again, it's Alto had obviously changed then. So whereas we had in house training at that point, it was all on online training. Me being a bit of a dinosaur looked at that for, oh, that's a bit, you know I'd rather they were here doing it. Actually, for sales, it worked perfectly. You know, they could log on. They could do it at their pace, their time. And the great thing for us was they also had lettings. Already gone through it, knew how to use the system, so we kind of had our own training program in place. Yes. Nice. But that's why we chose Alto. There's these glitches. I'm not gonna sit here and say it's the best thing ever because no CRM is. It it has to evolve with the market conditions. Of course. I'm been very lucky. I've been asked by yourselves to be as part of a team that come to London every three months, and help with our ideas and how we feel the market's changing, maybe Alto isn't or what we want. And you poor devil sit there, and there's about 12 of us, sold from different companies, banging the table telling you different things and giving you different ideas. And you can't make a CRM that fits all of us. That's the problem. No. I've looked not. And what I've got and what Sarah's reference in there is our core customer advisory board, which we, you know, we invite anyone to, express interest in in joining in that advisory board. We'd like to like Sarah said, we get everyone together, once a month, once every couple of months to kinda get feedback onto the the platform. And, when the product team then goes away and and sort of takes that and and innovates it to a roadmap. And as I say, it's you know, again, that's another reason why I think that also out of a lot of the of the brands that are on the market at the moment, you listen. So as I mentioned about Cheffin, you know, we're we're big, but we're small enough to react and change. Yeah. Alto are getting bigger, but quite a few of us, if we badger you enough, get a voice, You can't always do what we want you to do because it doesn't fit other customers. But you allow people to have that voice. You allow people to speak, and you will give a reason if you can't do it as to why. And nine times out of 10, we get a workaround, which is the best we can ask for. But I would say that in the last twelve months, there's been a lot of exciting things coming out of Alto. And one of my biggest bugbears used to be reporting, and you've touched on this. I have five offices, 10 divisions to run, as well as being a partner. So my time's precious. Having to physically audit an office or for compliance, my managers to do that, for staff to be able to see, you know, in sales, you know, what their conversion rate is on appraisals. It's been very hard to get that data out. And very exciting, I know. And, again, I might be letting a bit of a cat out of the bag, but I know that I've been helping some beta testing. So this stuff's coming out, and it's you're starting to make that enroad into that data that we kind of need. And every business owner and senior partner you know, perhaps senior person in an agency wants to know how their staff are performing, wants to know if there's a gas safety date missing without having to check every single gas safety. We're all human. We all make errors. Having some kind of a CRM that helps us do that on a day to day basis easy to allow us to carry on doing the day job is is a brilliant CRM system. Perfect. So that that that's amazing. Like like you said, there's a there's a lot there's a lot coming out with without her at the moment, and the reporting is is quite exciting. Is there anything else that you're looking at on the road map right now when you're kind of like that could help us with this day? There's a lot of exciting stuff. And, again, as I say, I mean, I was quite vocal when I first came to my first meeting with you guys, but no laughing. You know, I can be quite demanding, and I know that. And, you know, I want to look after my stuff and make it easy for them. The great thing about actually integrating talking to other alto users is that some of it and quite a lot, it comes down to training. You know, there's ways around to do things, and we're all human. You know, we're all busy. We're we're running busy offices, busy lives. The last thing you've got time to do is spend an hour what reading a training manual or looking at training video. Yeah. And you start creating issues yourself. And I think that's one of the biggest things that I've learned from this. And when I've spoken to other people thinking of coming on to Alto or what CRM would I use now, I give them the negatives and the positives. You know? You guys yeah. Sometimes you don't act quickly enough because I'm demanding. 99% of the time, you actually then ring me up and say, Sarah, actually, if you do it this way, it works. So for me, there's a lot on the road map that will work. I think that, yes, I am excited because of my position about the compliance that's coming out and the reporting because that's massive for me. If I talk to my staff, you know, there's been a lot recently that you've been looking at which the works orders I mean, my god. You know? My property managers think, you know, if you can do something around streamlining works orders and making, you know, those easier, which I know is on the I believe it's on the road map, they're telling me if they read it. You know, to to them, that's a massive thing. Anything that helps staff and they understand. There's a lot though that, to be fair, doesn't fit for my organization. A lot of the bolt ons that you do are not things that we have relationships in the areas that we work. So solicitors, that could That doesn't work for us. But I've also spoken by the advisory group to companies. It really helps them. So I think that reason I agreed to, as I said to you, to do this webinar with you was because I think sometimes we're very blinkered. We can look very easily into one. This is my company. It's gotta work for me. Yeah. Being on that advisory board has shown me that you guys are really working hard to make the CRM usable for as many companies as possible, covering as much as possible. Yeah. Compliance is a massive thing. Sales progression Yeah. Massive thing. And you've listened, and you've really took those onboard, and you're starting to make them a lot user friendly. There are CRMs out there that have got a lot of tech, that have got a lot of, you know, integrations that are quite mind blowing. You know? Say I'll use the word dinosaur again. You know? I am have been doing the job too many years probably. But sometimes, without giving away my company's secrets, you must never lose the one to one ability. So just because the CRM can ping out an email every twenty minutes to say, great. This is your viewing. Here's your SMS tech. Or by the way, what did you think of the viewing? Oh, chase it again. You have to have that ability, but it's great with also, you have the ability to turn it off and program it to your company. Yeah. Because we like the one to one interaction with our clients. So it's great they get a reminder, but we don't overuse a lot of the tech. But again, for some companies, they need that. So it's great. It can be tailored to each individual, you know, department. I think that's a a great point. Like, it's it's up to every business and every use case of how how much you kind of rely on the CRM. But for me, like, I I would I would agree with you. It it it's kind of there to support the team in getting back to those one to one human conversations and and having also the time to do that. So, one one or two more questions just just on the out thing before before we move on. But from your team's perspective, what do they what do they use daily? What, like, features are they using daily within Alta? And and also what are you using sort of daily, weekly? You may may have covered it with the reporting side, but to be interested, I think I think that, the the viewers on on the webinar, would be interested in understanding those two perspectives, like the day to day user versus you versus yourself. So for me, obviously, the reporting is very, very important, and that's why I put a lot of emphasis on that. Being able to can tell a lot by reports. I know it's by the data that's in there, but you can tell by trends. You know, you want to be able to invest in a company. You want to be able to to look at your pipeline and say, that TV campaign we want to do, you know, actually, that pipeline's looking so healthy now. Let's let's sign up. Let's do it. Yeah. You want those kind of interactions. You need that data. Most importantly, you need to be able to trust that data. And with a lot of the testing that's been done, I know Alto sometimes feel like it's slow coming out with, you know, a new, report or a new, you know, section on the site. But I know you do a lot of testing. And the great thing is you use your clients to do that testing. So it's not the tech boys that I call you sometimes sitting behind the computer screen going, oh, yeah. We'll make that work. We'll put some, you know, some data in there and some algorithms and stuff. You actually use it with your clients first to do testing on before it gets rolled out. So fingers crossed, most that gets rolled out is in a good place. My staff, what they care about the most is, like a lot of agencies, some of them are permission based, whether that be pulled or individual. It's important that they can also see how well they're doing, how well the office is doing. You know, there's a lot of negativity out there at the moment with some agencies about, you know, there's a lot of companies merging. There's a lot of companies selling up. It could be looked at as quite negative, and you you can't get positive messages out to everybody all the time to say, look, guys, come on. Don't worry about it. What is so important is that they've got the data. Now you can give access to a lot of reports and stuff that gives them that that feel, you know, feel feel good fact. You know? They can look at the pipeline on sales. They can see each office can look at each other's office and say, oh, actually, that office is, you know, beating us on sale this month. Bit of rivalry, you know. Let's let's push a bit harder. We can't be beaten by them. Exactly. Transparency that they can get into. The fundamental, I think, most staff would say to me though is that they need a CRM that works, that allows them to do their job, their day to day tasks and job seamlessly and in a way that they can actually use it. So the to dos are brilliant, you know, the color coding on diaries, basic stuff Mhmm. Of how to make a viewing, how to get the feedback, how to be able to say to a vendor, you know, you had x amount you know, the property reports. You had x amount of people through your property. It's had x amount of views on the portal. You know, this is why we need to get a price reduction. You know, it's it's not sitting in its right place. Those kinds of stats figures, being able to draw those off, being able to trust them, and being able to do the basic day to day of servicing our clients is what's important to the staff. Yeah. And that's what Alto gives them without having lots of bells and whistles on that don't work and send you in wrong directions. It fundamentally is a a CRM that once you get your head round it and use it properly and train yourself, it does give you that day to day balance to be able to do your job. That's great. So as a final point on out of it, and and as I'm, like, a a multi branch leader, like, would you would you recommend it to other businesses that are sort of the same size and scope as yourself? Yeah. I mean, every business is different, and this is where, as I say, it's it's hard to say recommend. Everybody got different, fit needs. I mean but for us, it was the best CRM on the marketplace. It gave us what we wanted. But the one thing I will say is that if people want to have support, I might have been spoiled. I don't know. But I've had really good, people to reach out to, to talk to. Yes. That does mean that, you know, if other branches want this, they might have to, you know, be part of this, you know, advisory board or help out when you guys need some, you know, some data and some questionnaires filled in. Because you can't actually develop your brand and your CRM without your users' feedback. And Yeah. That is something I've seen also do a lot, and I don't see other CRMs doing. And I have got a lot of friends and colleagues that work in other industries that don't have Alto. And we talk, you know, and that's what all industries do. We all talk to see, you know, well, how does your CRM do this? You know, is there a better one out there? I can hand on heart say that for our needs, there is not a better one out there at the moment that covers us over five locations, gives the the ability for the branches to only add an app on the database, only add a property once, only add a solicitor once. So many CRMs don't allow you to do that. Or if they do, they start doubling up behind the scenes. So it it works for us. That's perfect. Thank you. And then just I'm also I'm very mindful of your time and as we've had a lot of questions sort of dropping in and we've had some questions, via the form in advance and then obviously in the chat. So let let's put a couple of the most popular questions to you right now, and and cover it off. But I think I think there's a couple here that we we may have all discussed. So, one is kind of like, what do you think is the the biggest challenge facing your agency right now in in the, in the in in, like, in the mirror. Like, what what is the what is the one that is, nearest you, I guess, so to speak? I would have to say it's the, renters reform bill. It's the uncertainty. And even if you're not a landlord and looking at, you know, investments or you're looking at the market conditions, the renters reform bill is out there, but it's out there in a way that's just not giving the right information. It's very much people being asked to scaremonger about it, and it is having a big impact, I think, to a lot of people. Yeah. Yeah. It it is. It's it's out there. And Balto itself will be will be putting out a lot of content, be that webinars, sort of leadership, white papers, blogs, and and events around this topic to just try and, communicate as much as we can as as we know more about the rental reforms. I do expect that coming up from us, soon. Moving on to on the right thing. Right? Sorry. Because I was outside. No. Yeah. No. I think one of the things is is that I think also I have actually got the tone right on that as well because it might feel like that you're not giving out a lot of information. But, again, what can you give out? At the moment, that's very you know, we've we've done what we can, and now it's the case of it's just getting oh, it's at this stage now. It's at this stage now. And, oh, it may not come in until maybe autumn. Oh, it won't maybe be until 2026. So Yeah. It kind of there's not a lot you can say until we get some some more facts out of government. Yeah. Exactly. A 100%. It's, it's it's a it's a tricky it's a tricky time at the moment, and we definitely wanna talk about it more. But like I say, it's it's throwing out the details around it and the timings before we can we can do so. But I do expect more and more communications and content from from us around that soon. Another question, that we've got quite a lot, Sarah, is, you know, what what does your tech stack look like? You know, the tools and the systems that have been valuable to you and outside of Alto in helping your kind of your your business and your operation scale effectively, particularly over the last couple of years? I think people are quite keen to know what that looks like. So outside of our CRM, we have, obviously, there is another company we use for our prospecting. That's come on a lot recently. I mean, gone are the days where well, most of us anyway, will take any notice of, you know, a standard piece of paper that's stuck through the door of a hand and a note, or, you know, a direct flyer that's saying, you know, call me for no reason. So that kind of prospecting side of things and with AI is now becoming more user friendly and for us has been able to get us out there as a brand a lot more effectively. And, of course, at a good cost as well because, you know, I remember again, my age. I remember days where, you know, you were asked to go out and put notes for a door to somebody else's borders. I mean, obviously, that's now being outlawed. You cannot do that. You shouldn't do it. But, also, to combat that, we would end up sending a thousand leaflets out by the post office just to get our brand out there. Nowadays, technology is so much more advanced. So by using this and AI, we are able to identify people that may be wanting to buy a property in a specific area, specific catchment because their children are potentially gonna go to those kind of schools. Mhmm. Yeah. AI is a scary thing, and it it can tell us a lot. But it does help us with regard to getting to the target audience that we need to get to. So we have invested quite a bit in that, and we'll be further investing in in that and taking on, you know, more of that kind of technology as soon as possible. Yeah. That that's where that's really exciting. I think the prospect prospecting side of things is a is a really interesting area. And without giving anything away, I think there'll be more coming from Alta around that in the in the near future. So Alta. Thanks, everyone. Cool. Well, I I I think I think that's probably probably it for the questions. Just mindful of time now. Again, and everyone has dropped a question into a chat. We we will come back to you directly, so so you won't get an answer. In terms of, in terms of how we wrap up now, I think, Sarah, again, thank you for your time. It's been a a really interesting conversation. Love speaking to you and, again, put putting yourself out there and and and giving us kind of half hour, forty five minutes of your time is is is brilliant. Thank you for listening. No. Definitely. Always always the open open invite to come on to any panel that we've got in the future. But, as we as we do wrap up, just a a reminder that, you know, if you're if you're a business like Sarah's, like, Chesley's, looking for greater visibility and more compliance, and and more confident AI know how, Halton can help. You know, just you can book a free demo. You can book a free, no pressure chat with us. Just go to the resources tab, hit the hit the link there, and then and then you'll be away. As as I said earlier in the call, the on demand demo of this recording should hit your inbox very shortly. So if you wanna just take the time to rewatch that back, please do so. And then finally, we we hope you you've enjoyed this session. We're looking to to run these monthly. Appreciate any feedback that we get on these sessions. The next one's in the in the in the diary, I think, for for early July where Emma, thankfully, will will be back as a as moderator, and this topic will be all around the use of AI valuation tools to estimate the property's market value. A lot of agents have actually raised concerns around this, concerns around fairness, accuracy, ethical considerations. So it's gonna be a really interesting topic, and it's one that you, you don't want to miss. So more on that soon. But for now, that's it for me. That's it from Sarah as well. So, so goodbye.